frequently asked questions

We’ve posted detailed information in this section about our products and services. If your question remains unanswered please contact us and we will assist you directly.

How do I order a T-shirt?

To order T-shirts from Tshirt Terrorist, select the item/s you’d like to purchase from the Shop section. Once you have added these items to your Cart, by first selecting Colour and Size options, you can proceed to Checkout via your Cart, and calculate Shipping.

Shipping values are system programmed and depend on the number of items you have in your Cart/ your location/ the Shipping service you have selected for your order. Local orders have two service loaded – Postal Delivery and Courier Delivery, and international orders are shipping using International Airmail. Once Shipping has been calculated and added to your order, you will be directed to Checkout.

During the Checkout process your delivery address will need to be added. You can either log in to your account, or sign up for an account, where the system stored delivery details will be allocated to your order, or you can proceed through Checkout without logging in, and simply add your delivery address when prompted.

How can I pay for an order?

Tshirt Terrorist accepts online payments via PayFast. The service is secure, fully bit-encrypted and rapid. You will be directed to PayFast via the Checkout page if this option is selected. You may also pay for your order via Direct Bank Deposit (EFT). In order to make use of this facility please contact us via email and we will update an order manually for you and present this order to you for payment.

International customers may also make use of PayPal. In order to pay via PayPal, please contact us. This service is at present not available for local (RSA) orders.

What T-shirts does Tshirt Terrorist use?

Tshirt Terrorist T-shirts are all locally manufactured according to spec. They are 165gsm (weight) pure cotton custom made items, brand fitted (stylish) and rigorously checked to ensure you receive an item of unsurpassed quality. We’ve been working with leading CMTs (Cut Make Trim) and established garment manufacturers for over a decade and our processes are durable and our supply reliable. We guarantee against any defects and we back our product in the market.

For more information on the t-shirts we use please see our product guide.

What are the style and sizing guidelines?

Tshirt Terrorist Men’s Tees

Tshirt Terrorist T-shirts are ‘brand-fitted’. By this we mean – not too baggy, not too tight, fitted around the shoulders with some play around the chest and waist. Given the stylish finishing on our shirts, we’re confident you’ll find them both comfortable and fashionable.

Tshirt Terrorst Ladies’ Tees

Our ladies tee is a new addition to the family, and we’re proud of it! That being said, it is a rather trim and petite cut. If you’re not used to wearing fitted ladies tshirts it would be best if you consult the sizing table below and compare these measurements to shirts you already own, keeping in mind that washed shirts are generally smaller than unwashed items.

Sizing Chart

Tshirts are measured in length and width as follows, as indicated on the diagram attached – length, from the shoulder to the bottom seam, and width, across the chest, from seam to seam.

Tee Size Chart - mens and ladies

  S M L XL 2XL 3XL  
MEN’S WIDTH 48cm 52cm 56cm 60cm 64cm 68cm  
MEN’S LENGTH 68cm 70cm 72cm 74cm 76cm 78cm  
WOMENS’ WIDTH 38cm 41cm 44cm 47cm 50cm    
WOMENS’ LENGTH 62cm 64cm 66cm 68cm 70cm    
   30  32  34  36  38    

What is 'print to order' and how does it affect delivery times?

Tshirt Terrorist works on a print to order basis. It is physically and financially impossible for us to keep all design / colour / size combinations offered through our online store in print at all times. We print when you order. Specifically, we collect all orders during a week and print the following Monday. This mitigates printing costs, and allows us to provide you with our tees at a reasonable price. The one drawback is that you would need to wait for a period of between 10 – 15 working days to receive your order. International orders may take up to 20 working days to arrive.

Often, if the shirts you have ordered are in print, we will ship within 3 working days. If you’d like to know whether the shirt you would like to order is in print and available for immediate shipping, please email us. We will always try and work according to event/ gift deadlines, and will do our best to get our shirts to you as soon as possible.

During periods of increased activity, we may step up the process to twice weekly – on a Monday and Thursday. All printing and delivery schedules are emailed to you following your order placement.

As a general rule, to reduce the time you need to wait to receive your order, place your order on a Sunday, and we will print that Monday.

For more information on shipping times please see our shipping guide.

Does Tshirt Terrorist offer custom printing?

Tshirt Terrorist does not offer custom printing. You can’t send us an image for printing because our processes are too complicated, and quality-intensive, to print one-off-items.

What are the shipping rates?

Local Shipping Rates

Local shipping is accommodated through a dedicated courier delivery service.

Shipping is calculated on a volume matrix – the more units you order, the greater the shipping cost, but the less the cost per unit.

Courier Delivery

Courier Delivery is valid for street addresses only. Any orders that contain a PO Box delivery address will be delivered door to counter by Speed Services Delivery and will need to be collected from your nearest Post Office branch, as indicated by Speed Services on delivery.

The rates for door to door delivery are as follows:

R99 for 1 Tshirt
R129 for 2 Tshirts
R159 for 3 Tshirts
4 Tshirts+ = Free Shipping

Local shipping rates as stated include packaging and handling costs and apply to orders delivered within South Africa only.

Local shipping rates as stated include packaging and handling costs and apply to orders delivered within South Africa only.

International Shipping Rates (incl. Africa)

As of 2018 Tshirt Terrorist offers EXPEDITED INTERNATIONAL SHIPPING via DHL. In order to qualify for expedited shipping on your international orders, whereby we will courier deliver your order direct to your door no matter which country outside of South Africa you purchase from, you would need to order four (or more) tees. Shipping rates will be charged at R124.00 per item added. Less than four items added will revert to our standard international shipping model, as per below.

International Orders will be sent via Large Envelope International Airmail, registered and tracked by SAPO (The South African Post Office). Delivery within the country of receipt will thereafter be handled by the regional postal service or any other delivery service adopted by the counrty/ region of receipt.

All orders, regardless of whether they are local or international, will be charged in ZAR (South African Rands). This applies to international shipping rates. As a general rule, shipping for all international orders will be charged at ZAR124.00 per Tshirt, including order handling and packaging and order registration and international tracking.

Local and international shipping rates and shipping rate options are subject to change without notice dependent on local and international distribution variables.

For more information on shipping rates and delivery times please see our shipping guide.

What is the Return Policy?

If you are unhappy with any T-shirt delivered to you by Tshirt Terrorist we will gladly refund you, including any shipping costs incurred on your order, provided the T-shirt is returned to us unwashed and unworn.

We will glady exchange any T-shirt purchased that does not fit correctly, for the correct size.

Tshirt Terrorist will carry all shipping costs associated with returned/ replacement items.

How do I "Become a Terrorist"?

To sign up as a Terrorist you need to create an account on the Tshirt Terrorist website. As a Terrorist you will have greater control over the ordering process. You will be able to place and track a number of different orders, which will be recorded on your account page – “Terrorist Base”.

Terrorist will also be allocated various member benefits. The nature of these benefits will be outlined on the Tshirt Terrorist website as and when they become available.

What is the Tshirt Terrorist Privacy Policy?

We appreciate and value your continued support. Under no circumstances will any of the information your supply to us in the interests of creating an account, or placing an order be sold or handed over to third parties.

To view the complete Tshirt Terrorist Privacy Policy see the navigation links at the bottom of this and all other webpages.

How do I contact Tshirt Terrorist

Tshirt Terrorist can be contacted via email, the details of which can be found on in the “contact” section. We will respond to all urgent queries within 24 hours. All other issues will be responded to at the discretion of Tshirt Terrorist.

The reason we don’t list our phone details online or via Google is simply that we would prefer to vet queries before responding. Many of the queries we receive are unrelated to our core business, and because we’re a small team we would be listing private numbers online and this can tend to be disruptive. We have also decided not to install a landline in our physical store as it is our sole intention to ensure you receive the best service possible when you walk into our store. There is usually one sale assistant in our store and if we’re being constantly disrupted with custom print queries, which we cannot provide on a cost effective basis, the service we offer our clients is going to depreciate.

In today’s interconnected society, we are able to respond to all email communications timeously. Thank you for your understanding in this regard.